Refund policy

We want you to love your ORIA pair. If it is not quite right, we are here to help.

Return Window
You may request a return or exchange within [7] days of receiving your order.

Conditions
To be eligible, items must be:

• Unworn and in original condition (try them on indoors only)
• In their original box and packaging
• Free from marks, odors or damage

About Handmade Products
Each pair is made by hand, so small differences in stitching, texture or color are natural. They are part of the character of handmade craftsmanship and are not considered defects.

Exchanges
Need a different size? We are happy to exchange, subject to availability. Contact us within [7] days with your order number and the size you need.

How to Request a Return or Exchange

1. Email  info@oriacollective.com or message us on WhatsApp at [number] with your order number
2. Tell us whether you want a return or an exchange, and why
3. We will confirm and share the return instructions
4. Send the item back in its original packaging

Refunds
Once we receive and inspect your return, we will notify you. Approved refunds are issued to your original payment method (or by bank transfer for COD orders) within [5–7] business days.

Return Shipping

• Exchange or return due to our error (wrong or damaged item): we cover the shipping cost
• Return because of a change of mind or wrong size: return shipping is paid by the customer (or adjust to your policy)

Damaged or Incorrect Items
If your order arrives damaged or is not what you ordered, please contact us within [48 hours] with photos, and we will make it right.

Non-Returnable Items
Sale items, worn items and items without original packaging (edit as needed).